Return & Refund Policy

Last updated: May 4, 2026

We want you to love your Majestic Photobooth keepsakes. If you are not satisfied with your order, please review our return and refund policy below.

Returns

We accept eligible returns within 7 days of delivery.

To be eligible for a return, your item must be:

• Unused
• In its original condition
• In its original packaging, when possible
• Accompanied by proof of purchase or order number

To start a return, contact us at smiles@majesticphotobooth.com within 7 days of delivery with your order number and reason for return.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

Items returned or return requests submitted more than 7 days after delivery may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless required by law or unless the return is due to an error on our part.

We recommend using a trackable shipping method. We are not responsible for returned items that are lost, delayed, or damaged in transit.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, your refund will be issued to the original payment method. Please allow time for your bank, credit card company, or payment provider to process and post the refund.

Refunds may exclude original shipping charges, return shipping costs, or any non-refundable fees unless required by law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at smiles@majesticphotobooth.com within 7 business days of delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the item
• Photos of the packaging, if applicable

We will review the issue and, if approved, may offer a replacement, store credit, refund, or other resolution at our discretion.

Final Sale and Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

• Gift cards
• Final sale items
• Custom, personalized, or made-to-order products
• Items that have been used, worn, altered, damaged, or removed from their original condition after delivery
• Items returned more than 7 days after delivery

Exchanges

We do not guarantee exchanges. If you would like a different item, color, or style, please contact us at smiles@majesticphotobooth.com.

Depending on availability, we may offer an exchange, store credit, or recommend placing a new order.

Cancellations

Orders may be canceled only if they have not yet been processed, packed, or shipped.

If you need to cancel an order, contact us as soon as possible at smiles@majesticphotobooth.com. We cannot guarantee that cancellation requests can be accommodated once an order has been placed.

Returned or Undeliverable Packages

If an order is returned to us due to an incorrect address, incomplete address, failed delivery attempts, refusal of delivery, or inability to deliver, we may require additional shipping charges to resend the order.

Original shipping charges are non-refundable unless required by law.

Lost or Stolen Packages

If tracking shows that your package was delivered but you did not receive it, please first contact the shipping carrier. You may also contact us at smiles@majesticphotobooth.com, and we will do our best to assist.

We cannot guarantee replacement or refund for packages marked as delivered unless required by law.

Abuse or Fraud

We reserve the right to refuse returns, refunds, cancellations, or exchanges if we suspect fraud, abuse, misuse of our policies, or violation of our Terms of Service.

Contact

For return or refund questions, please contact us at:

Email: smiles@majesticphotobooth.com
Phone: 800.940.1050

Please include your order number when contacting us about an existing order.